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Relax knowing you have 24/7 vet support

Complimentary 24/7 Vet Advice

We want to support all our Star Pet Health Plan Unlimited members as much as we can, whenever possible. That's why we’ve partnered with VidiVet to provide you instant peace of mind with access to digital vet support 24/7, even on Bank Holidays.

If you are not currently a member of our Star Pet Health Plan Unlimited, find out more here.

ViviVet App Demo Image

What is the VidiVet app?

Think of it as NHS 111 for your pets. If you are worried about your pet at any time, you can send your query to a vet on the VidiVet app and get a personalised video response direct to your phone for immediate advice!

VidiVet keep us in the loop with any updates on your pets so that we are ready to help.

As a valued Star Pet Health Plan Unlimited member it's FREE whenever you need.


  • Peace of mind having spoken to a vet
  • Answers from a UK-registered vet in minutes
  • Maybe you are unsure if you need to go to the emergency vets?
  • Maybe you have a question about medications?
How do I use VidiVet?

The first step is to sign up using the form above, all our Star Pet Plan Unlimited members get complimentary access to VidiVet. Once you have completed the form, you will be shown a link to download the app. That's it! You now have access to a helpful vet team whenever we are closed.

Are VidiVet vets qualified?

Yes. All VidiVets’ vets are Royal College of Veterinary Surgeons (RCVS) registered and a minimum of 5 years qualified to ensure we are operating at the highest level.

How much is Vidivet?

We see so much value in VidiVet that we're covering the cost for all Star Pet Plan Unlimited members; it's FREE whenever you need it.

Do I need a smartphone to use VidiVet?

The VidiVet app is available on smartphones, tablets and some of the latest Apple computers only. Your device will need to have a webcam and a microphone. You’ll also need to ensure that you have a good internet or data connection. The VidiVet app may not work on older devices or some of the latest Huawei devices.

Can I use VidiVet during the day?

VidiVet is available 24/7, 365 days a year, but the team at Westbrook Vets are always on hand to help with any questions during our opening hours.